Comcast’s byzantine cancelation process probably saves them huge amounts of money. You have to block out some time on a rare free day on your calendar (which could be a billing cycle later that you’d like), and there’s no guarantee you’ll make it through the phone automation system and multiple “customer service” representatives without giving up in tears. It’s almost as bad as canceling a gym membership.
Fortunately, there’s a service called AirPaper that does the work for you for just $5. All you have to do is provide your name, email, phone, address, and Comcast account number and they’ll take care of it for you.
The fact that this service even exists shows the appalling user-friendliness and lack of customer-first experience among pay TV providers: Customers are literally paying a cancelation fee to another company just so that they don’t have to deal with Comcast. If this service takes off—which it probably will; the website currently seems to be overloaded—perhaps the largest cable company in the country (by revenue) would offer this service in-house? Expedited and simple cancelation for $5? It’d beat the frustration of spending all that time on the phone.
[Geek.com]
