• Home
  • News
  • Coins2Day 500
  • Tech
  • Finance
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia
Retaildepartment store

Kohl’s Customers Are Starting to Come Back

Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
Phil Wahba
By
Phil Wahba
Phil Wahba
Senior Writer
August 10, 2017, 8:26 AM ET

The death of department stores? Not so fast.

Kohl’s (KSS) on Thursday reported better-than-expected financial results as shoppers who had stayed away in droves earlier in the year starting showing up again just in time for back-to-school shopping season. In addition, the retailer’s efforts to manage its inventory more efficiently lifted profit.

In the quarter ended July 29, Kohl’s comparable sales (a metric that excludes new and recently closed stores) fell 0.4%, not great, but not nearly as severe as the 1.5% drop Wall Street analysts feared, according to Consensus Metric. Even better, Kohl’s net income rose to $208 million, or $1.24 per share, above the $1.19 expected by analysts. And this despite net sales falling 1% to $4.14 billion.

Kohl’s shares rose 4% in premarket trading. Rivals J.C. Penney (JCP), Macy’s (M) and Dillard’s (ADDS) are reporting their results this week, while Target (TGT) reports next week.

To be sure, it was a sixth straight quarter of sales declines, but the results suggest Kohl’s strategy to contain a secular decline in its business is starting to take hold. These efforts have included shrinking hundreds of stores rather than closing them, on the bet that Kohl’s needs some presence near its customers to offer online order pickup or to fill e-commerce orders, but perhaps doesn’t need sprawling emporia everywhere.

As Kohl’s CEO Kevin Mansell told Coins2Day last month in an in-depth interview, the chain now holds inventory down as much as 10% at those smaller stores. With the help of more refined planning and demand forecast tools, it still has what it needs on hand, but can lower the risk of having to sell clearance leftover merchandise. Kohl’s has also been turning itself into a serious e-commerce player: In the last three years, it pumped $2 billion into its technology and $1 billion into its stores.

Most encouragingly for Kohl’s, shoppers who were AWOL in the spring appeared to be showing up again. That is particularly promising for Kohl’s given that back-to-school season is now underway: Kohl’s gets about 16% of annual sales during that six-week shopping blitz.

“The traffic momentum that we saw in the combined March/April period accelerated in the second quarter,” Mansell said in a statement. Hopefully for him, that momentum won’t let as Kohl’s and all of retail heads toward the holiday season.

About the Author
Phil Wahba
By Phil WahbaSenior Writer
LinkedIn iconTwitter icon

Phil Wahba is a senior writer at Coins2Day primarily focused on leadership coverage, with a prior focus on retail.

See full bioRight Arrow Button Icon
Rankings
  • 100 Best Companies
  • Coins2Day 500
  • Global 500
  • Coins2Day 500 Europe
  • Most Powerful Women
  • Future 50
  • World’s Most Admired Companies
  • See All Rankings
Sections
  • Finance
  • Leadership
  • Success
  • Tech
  • Asia
  • Europe
  • Environment
  • Coins2Day Crypto
  • Health
  • Retail
  • Lifestyle
  • Politics
  • Newsletters
  • Magazine
  • Features
  • Commentary
  • Mpw
  • CEO Initiative
  • Conferences
  • Personal Finance
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Coins2Day Brand Studio
  • Coins2Day Analytics
  • Coins2Day Conferences
  • Business Development
About Us
  • About Us
  • Editorial Calendar
  • Press Center
  • Work At Coins2Day
  • Diversity And Inclusion
  • Terms And Conditions
  • Site Map

© 2025 Coins2Day Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Coins2Day Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.