How Mastercard is using A.I. to streamline its recruiting process

Those who’ve read our most recent Coins2Day @ Work playbook know A.I. Is poised to transform how we work. While HR teams are in varying stages of A.I. Adoption, with some still at the most embryonic stage, Mastercard is among the companies heavily promoting A.I. Use in its people function. The payment processing company’s HR head said as much at a panel hosted by the human capital advisory firm The Josh Bersin Company last week. 

One tool Mastercard’s HR team adopted early is an A.I.-based game used to vet candidates. The game doesn’t record demographic data, instead advancing candidates to the next interview round based on whether they can complete specific tasks, among other assessments. Michael Fraccaro, Mastercard’s chief people officer, says the game helps reduce the risk of unconscious bias in hiring.

Mastercard also uses Microsoft Teams, which provides insight into how much time employees allocate to a particular activity like messaging, how much time they spend in meetings and with whom, and suggestions like offering to schedule an email in the future. In addition, the company utilizes an automatic scheduler to streamline setting up interviews, creating an 87% productivity bump, Fraccaro said.

Like many employers, his team is testing ChatGPT to write job descriptions, but he cautions that whatever it produces requires vetting since recruiters and hiring managers are still “accountable for what goes out there to the market.” Mastercard employees can use the chatbot for experimental and learning purposes but are restricted from using it for client purposes.

Many companies have similar policies, including PwC’s Australian division, which encourages employees to experiment with ChatGPT but prohibits them from using any material supplied by ChatGPT and sharing firm or client data with the tool.

For more on how companies harness A.I.’s full potential in the workplace, check out our robust Coins2Day @ Work playbook.

Paige McGlauflin
[email protected]
@paidion

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