Good morning!
The remote work wars are still raging, but many workplaces seem to be settling into some kind of hybrid agreement—however fragile.
How to strike the right balance between connection and independence, however, has been complicated, and it’s keeping some CHROs up at night. Decreased team collaboration, as well as limited access to work resources and equipment, were among the top challenges to hybrid workers, according to a 2022 Gallup poll. Some workers also feel a type of “hybrid guilt” when they’re not in the office, and worry that in-person colleagues are getting better treatment.
Tech giant Cisco is betting that hybrid work is here to stay, and it’s redesigning its offices specifically with those workers in mind. Jeetu Patel, Cisco’s executive vice president and general manager of security and collaboration, says that they’re thinking about the way people treat the office when they do go in—as a way to connect with other people—rather than focus on the work they could be doing remotely alone.
“People are going to come into the office for engaging more with each other, rather than going out and getting work done in their cubicle,” said Patel. “We have to reimagine, fundamentally, what the workspace of the future is going to look like.”
In the company’s Atlanta and New York City locations, there are fewer offices, and video in almost every room. Employees mostly don’t have designated desks, but there are more “huddle spaces,” or open areas where small groups can hold impromptu meetings. Boardrooms are structured in a “triangular fashion” so that the people working in person can see the people calling in remotely, according to Patel.
“If there are five people in a conference room [and] two people are not in the conference room, those two people shouldn’t feel like they’re second-class participants in a meeting,” says Patel. “They should feel like they have an equal seat at the table.”
Patel says Cisco had an “unfair advantage” renovating an office for a hybrid workforce, because it already manufactures teleconferencing equipment. The cost for these renovations was “substantial,” he says, but offset in part by the company’s decision to reduce the amount of real estate it owns, and redirect it towards making the real estate they have more effective.
The company is not mandating that employees across the entire business return to the office on specific days, but gives individual teams leeway to decide how they want to work, and strongly encourage employees to come to the office for certain activities, such as for meeting customers.
Cisco plans to remodel its offices in most “tier one” cities and “just keep chipping away at them,” says Patel, who believes more companies will start designing for the future with hybrid workers in mind.
“I personally feel like that’s the area where you will see a lot of movement from companies over the course of the next five to seven years,” said Patel. “Because as these patterns of work start to kind of change, you will want to have modernization of your facility.”
Paige McGlauflin
[email protected]
@paidion
Reporter's Notebook
The most compelling data, quotes, and insights from the field.
Some consulting companies are delaying the start date for recent college graduates—but they’re still paying them for the time they’re not working.
Accenture and Bain are giving future employees up to $25,000 if they agree to start their jobs in the spring of next year, Bloomberg reported. Some grads are using the stipend to travel, while others say it's not enough to cover their living expenses.
Around the Table
A round-up of the most important HR headlines.
- Gen Z social media influencers are telling their legions of followers how to “manage up”—or how to manage their managers. Business Insider
- Around 80% of bosses regret their original return-to-office decisions and would have taken a different approach if they could do it all over again, according to new research. CNBC
- A London-based company that plans to specialize in creating A.I. That does the work of HR professionals just raised $2 million in pre-seed funding. TechCrunch
- A conservative Starbucks investor has lost a lawsuit alleging the company’s diversity, equity, and inclusion policies violate civil rights laws. Reuters
Watercooler
Everything you need to know from Coins2Day .
Having it all. Gen Zers aren’t interested in “hustle culture” jobs with long hours and weighty responsibilities, but they do want the money that comes with them. Searches for flexible jobs with above-average salaries are way up, according to a job search site. —Orianna Rosa Royle
Meeting halfway. Almost a third of employees would rather take a 25% pay cut than lose their jobs, a tradeoff that might interest employers—if they were paying attention. Less than 3% of employees said they had ever been offered less money to save them from a layoff. —Paolo Confino
Talking the talk. X CEO Linda Yaccarino said last week that the company is looking to hire after massive layoffs and attrition under Elon Musk’s leadership. There’s one problem, though: The company hasn’t posted any job openings. —Chris Morris
Where to work. Fridays are “dead forever,” according to a major New York City landlord, and a prominent work-from-home researcher agrees. He says it’s part of a bigger trend of “coordinated hybrid” work. —Paolo Confino and Jane Thier
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