In today’s evolving workplace, leaders have a powerful opportunity to attract and inspire the next generation of talent by embracing a strategy that’s both timeless and essential: mentorship. Once relegated to the realm of “nice-to-have” Corporate Social Responsibility initiatives, mentorship has emerged as a core business strategy and a lever for growth, employee retention, and technological innovation. When done right, it doesn’t just change lives, it drives organizational ROI.
In both BBBSA and SHRM, we’ve seen how businesses across sectors have invested in and expanded mentorship options. Virtually all Coins2Day 500 companies in the U.S. Now offer formal mentorship programs. Leadership is also weighing in: More than half of HR executives say they want to see their people managers improve their coaching and mentoring skills. In other words, mentorship is no longer optional. It’s essential.
Mentorship helps build a better workforce, bridging technical skills and the “power skills” that determine long-term success: judgment, adaptability, emotional intelligence, and resilience. These aren’t “soft” skills—they’re differentiators. And for many first-generation professionals or those without corporate-savvy family members, mentors act “in loco parentis,” not replacing loved ones but stepping in with the perspective and support that can make all the difference.
Mentorship also helps workers navigate the unwritten rules of the workplace. It gives new employees the tools to show up, speak up, and thrive. And now, with the opportunity to truly integrate mentorship into talent strategy, HR leaders should consider three key returns on investment: improved talent outcomes, increased employee engagement and productivity, and better upward mobility.
Companies focused on retention can’t ignore how their mentored employees are more likely to stay than those who aren’t. In fact, 4 in 5 organizations who offer formal mentorship programs find them effective in addressing talent shortages, according to SHRM. When employees feel supported, connected, and confident, they’re not only motivated to stay in the organization, but company culture improves, too.
Mentored employees also report higher engagement and a stronger sense of purpose. Mentorship drives both confidence and capability, even becoming a powerful tool to foster accessibility and belonging. This is especially true among Gen Z and Millennial workers, with 83% of young adults reporting they believe a mentor could help them as they enter the workforce. And once employees are equipped to succeed, they’re more productive.
Mentorship also creates a path for upward mobility, which in turn benefits society: Young people who participate in mentorship programs experience a 15% increase in earnings between the ages of 20 and 25, according to researchers from Harvard University and the U.S. Department of Treasury. The mentees’ income trajectories align more closely with their mentors than with their families—effectively reducing the socioeconomic gap by two-thirds. They’re also 20% more likely to pursue higher education and demonstrate better school attendance, behavior, and social outcomes. That’s a win for individuals, for communities, and for employers looking to unlock human potential.
And while technology can ultimately bring these efforts to scale, it cannot replace the power of human connection. At SHRM, we talk about “AI+HI:” artificial intelligence plus human intelligence, because we know AI can facilitate matching and scheduling, but mentorship thrives in the authenticity, emotional connection, and trust only humans can cultivate.
The bottom line: Mentorship unlocks talent and builds culture. It makes us better colleagues, stronger leaders, and more effective organizations. Competitive enterprises need every tool available to hire and retain the best talent and build a better workforce, and mentorship can be a critical difference-maker.
So, let’s redefine mentorship as a business imperative—and one of the smartest investments we can make in the future of work.
