Most headlines today fixate on one story: AI is coming for our jobs. But in the noise of the daily headlines, we’re missing the far more interesting, and far more human, story unfolding around us. With responsible leadership, AI is fundamentally reshaping the workforce, which can give rise to a genuine human renaissance.
Work is being rearchitected in real time. Roles will evolve, new ones will emerge, and yes, some will fade. World Economic Forum’s Future of Jobs Report predicts 170 million new roles and 92 million displaced by 2030, resulting in a net increase of 78 million jobs. That’s a mandate for leaders to redesign work for a world where humans and AI can work together to drive real, tangible results.
Every CEO of every organization needs a clear business transformation strategy that accounts for the seismic shifts coming from AI. But a forward thinking, tech-driven strategy alone doesn’t create value. People do. Without trust, understanding, and confidence, even the best AI roadmap collapses. That’s why it’s our responsibility as C-suite leaders to prepare our people, build trust, and lead with intention. We can’t just deploy AI. We need to prepare our people to thrive alongside it.
AI as a teammate, not a threat
The conversation is shifting. The challenge is no longer AI implementation, but AI adoption. Solving this requires fluid operating models, new ways of working, and a new mindset.
In this human renaissance, AI handles the repetitive, the routine, and the predictable while humans take on the imaginative, the interpersonal, and the judgement-based.
When AI and humans each play to their strengths, organizations unlock new levels of performance and innovation.
Build an AI strategy that elevates human capabilities
The World Economic Forum’s list of fastest-growing skills by 2030 tells a clear story. The future belongs to people with both technical and deeply human skills:
- AI and big data
- Networks and cybersecurity
- Technological literacy
- Creative thinking
- Resilience, flexibility, and agility
- Curiosity and lifelong learning
Negotiation, critical thinking, creativity, and empathy are power skills, and AI makes them more valuable than ever.
As this shift accelerates, we must help every employee build a foundation that blends AI fluency with human impact. That’s why we created ServiceNow University, a predictive, personalized learning experience with thousands of free courses designed to build the skills, confidence, and curiosity people need to lead in an AI-powered world.
“Hiring” and managing AI
In the human renaissance, AI is a teammate. And like any teammate, it needs onboarding, training, and governance. That’s where HR comes in.
HR sits at the critical intersection of people, technology, and business outcomes. We see across every role, workflow, and skill gap, which makes use uniquely positioned to orchestrate AI adoption across the enterprise.
This work can’t happen in isolation, which is why org charts are starting to blur as more leaders take on hybrid, cross-functional roles. A true AI strategy requires the C-suite working as one: building the systems that help people and AI thrive together, collaborate seamlessly, and deliver outsized impact.
At ServiceNow, we’ve seen this firsthand. In People Operations, AI has more than doubled productivity. Employees get faster, more accurate answers. And we reinvest that time into higher-value work, supporting talent strategy, exploring new AI use cases, and creating a flywheel of new skills and innovation.
Leaders often ask me: “How do you track and govern AI at scale?” I show them our AI Control Tower, and that’s where it clicks. We have real-time visibility into where AI is deployed, what impact it’s driving, and where we should focus next. Governance moves from oversight to empowerment. And trust becomes an accelerant.
Change readiness: the hardest—and most important—part
According to a recent MIT Study, 95% of organizations see zero return on AI pilot projects. Not because the technology fails, but because the people experience does.
We need to move beyond traditional, linear models of change management designed for predictable, step-by-step shifts. AI demands something more dynamic: continuous, decentralized, always-on change readiness.
This means:
- Creating psychological safety to experiment
- Shifting the mindset from “don’t break this” to let’s try this”
- Giving people the skills, time, and confidence to grow at the speed of innovation
Every successful AI transformation I’ve witnessed has one thing in common: leaders who bring their people along early. When people feel overwhelmed by technological change, they tend to retreat. But when employees understand the “why” and feel equipped for the “how,” adoption accelerates and value follows.
The leadership imperative: Prepare now to unlock value
The AI wave is moving faster than every other tech shift. Companies are either getting swept up or swept away. The best-performing organizations aren’t waiting for perfect clarity. They’re preparing their people now.
If people leaders step fully into the role of AI enablement officers, they will shape the future. This is our moment to lead the human renaissance. Let’s not miss it.
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