CrossCountry Mortgage's outlook for 2025: A broad spectrum of home loan choices, alongside various measures to reduce expenses.

Nonetheless, some clients might voice complaints regarding the financial institution, too. This information will help you decide if CrossCountry Mortgage aligns with your requirements for a home financing.

Lender details checked Dec. 8, 2025 and are subject to change.

CrossCountry Mortgage: A Brief Overview

CrossCountry Mortgage

Trustpilot Rating	1.8
Trustpilot Reviews	89
Loan origination volume in 2024	39.3 billion

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at CrossCountry Mortgage

Company information

• Year Founded: 2003
• Company Headquarters: Cleveland, OH
• CEO: Ron Leonhardt

CrossCountry Mortgage is most suitable for individuals seeking a mortgage who value a wide range of loan options and a company with a significant presence in the industry.

CrossCountry Mortgage possesses the ability to handle almost any financial circumstance. While it presents all conventional loan choices, it also features initiatives designed to decrease down payments, closing expenses, interest rates, and other costs for qualified purchasers. Consequently, it frequently stands out as an excellent lending option for individuals with lower to moderate incomes.

For individuals looking to purchase or upgrade their homes with energy-saving appliances, CrossCountry Mortgage presents a beneficial option, potentially leading to reduced interest rates and a mortgage that incorporates these costs.

Although CrossCountry Mortgage isn't always praised for its client care, its consistent position among the top five mortgage lenders lately suggests that borrowers are typically content with its offerings. Fortunately, CCM operates over 700 locations nationwide where you can likely receive assistance with your mortgage face-to-face if needed.

Advantages and disadvantages of CrossCountry Mortgage

CrossCountry Mortgage offers a variety of home financing choices

CrossCountry Mortgage offers virtually every type of loan imaginable. This means their selection of mortgage products is comprehensive. Below is a list of what they provide.

Conventional loan

Among the various kinds of mortgages, conventional loans are typically viewed as the most adaptable. Since they aren't backed by the government, there are fewer restrictions on their application compared to, for instance, VA or FHA loans (which we'll cover soon).

You're able to select fixed-rate home loans spanning 10 to 30 years, alongside several types of adjustable-rate mortgages (ARMs). Standard loans can also be used with initiatives such as Fannie Mae HomeReady, potentially enabling you to contribute as little as 3% for your initial payment.

VA loan

A mortgage option guaranteed by The Department of Veterans Affairs, the VA loan offers unique homebuying advantages for qualified service members, veterans, and their surviving spouses. Notably, it frequently eliminates the need for an initial payment and private mortgage insurance (PMI).

FHA loan

Another government-insured financing choice is FHA loans, underwritten by The Federal Housing Administration. Advantages of an FHA loan feature a minimal upfront payment (potentially as low as 3.5%) and more lenient credit score criteria.

CrossCountry Mortgage offers multiple specialty programs designed for FHA loans, including:

• FHA HUD $100 Down Payment Initiative: Individuals lacking funds for an initial payment might be able to put down a mere $100 when acquiring a property from The Department of Housing and Urban Development (HUD).
• FHA's Good Neighbor Next Door program offers eligible law enforcement officers, educators, firefighters, and EMTs a potential 50% reduction on the asking price of select single-family residences, along with access to adaptable loan options.

USDA loan

A USDA loan, supported by The United States Department of Agriculture, is designed for families with low to moderate incomes who wish to purchase a residence in approved rural and suburban areas. There's no need for an initial payment, and the seller may cover closing expenses, amounting to a maximum of 6% of the property's selling price.

Jumbo loan

A jumbo loan is a type of loan that exceeds conventional mortgage limits, providing the necessary capital for purchasing a home with a higher price. In many areas, the highest amount you can borrow with a conforming loan is $806,500, facilitated by Fannie Mae and Freddie Mac, although this figure can differ depending on the specific region.

With CrossCountry Mortgage, you can secure a jumbo loan requiring only 10% down, and you won't have to pay mortgage insurance.

Reverse mortgage

A reverse mortgage allows individuals aged 62 and above, or potentially as early as 55 based on the loan's specifics, to halt their mortgage obligations and instead draw funds from the accumulated equity in their residence.

Obtaining a reverse mortgage will reduce the proceeds you receive from selling your residence (or the inheritance your descendants will get), since a part of the funds from the property sale must be allocated to settling your reverse mortgage debt. Nevertheless, it can remain an excellent choice for individuals aiming to ease their financial burdens in their later years.

HELOC: Tap your home equity

A home equity line of credit, often called a HELOC, functions as a flexible loan enabling you to access your home's equity whenever necessary. It bears resemblance to a credit card, as you're granted a borrowing limit that fluctuates—decreasing with use and growing as you make payments on your outstanding amount.

You’ll receive a “draw” period, often lasting up to 10 years, during which you can freely spend your equity. You’ll only pay interest on what you use. After this borrowing period, you can choose to either repay any outstanding balance or set up a payment plan. Alternatively, you can refinance your HELOC and receive another spending window lasting a decade or so.

Non-qualified mortgages

For individuals in distinctive circumstances looking to purchase a residence, non-qualified mortgages (non-QM loans) offer assistance. CrossCountry Mortgage presents a variety of non-QM selections, including:

• Foreign National Loan: Those living outside the country can use this option to buy a vacation home or investment property located in the U.S.
• ITIN Line: Those without a Social Security number can use an Individual Taxpayer Identification Number (ITIN) to finance a home purchase.
• Bank Statement Loan: Instead of depending on conventional earnings, bank statements can be utilized for loan applications. This approach may suit individuals such as real estate professionals, investors, and others.
• DSCR Loan: When acquiring a residence intended for rental purposes, you may utilize the property's existing revenue stream to secure approval, rather than relying on your individual financial information.

Renovation loan

A home improvement loan facilitates upgrades to your present residence or a property you intend to acquire. The amount you can borrow is determined by your property's worth following the completion of your planned enhancements.

Construction loan

Should you opt to construct a residence rather than purchase an existing one, a construction loan provides the necessary capital. Rather than receiving a substantial sum initially to settle with the seller, CrossCountry Mortgage disburses funds in stages as building advances. Given that the loan is frequently interest-only, it generally proves more economical.

Bridge loan

Should you wish to acquire a new residence and subsequently divest your existing one, a bridge loan can facilitate this transition. This type of financing allows you to leverage the equity in your present property to finance the acquisition of a new one. Subsequently, upon the sale of your home, the loan will be settled.

CrossCountry Mortgage bridge loans last four months and give you up to 85% of your home’s value.

Refinancing

CrossCountry Mortgage provides numerous refinancing choices for individuals holding an existing mortgage. For instance, a cash-out refinance is available, where you obtain a new loan exceeding your present mortgage balance to settle the outstanding debt and receive additional funds. Alternatively, you might refinance your conventional loan to benefit from reduced interest rates, though it's crucial to verify its financial advantage to refinance your loan. 

CrossCountry Mortgage provides certain reductions or aid.

CrossCountry Mortgage offers a wealth of loan support options designed to assist nearly any applicant in obtaining financing. Regardless of whether you have a low income, struggle with accumulating a down payment, or are simply looking to incorporate energy-saving upgrades into your residence, CrossCountry Mortgage provides solutions.

Some popular options include:

• Low-Income Refinance Program: Eligible borrowers can get a 0.50% rate deduction and $2,500 in closing cost assistance.
• Temporary Mortgage Buydown: Obtain a temporary rate reduction for the initial years of your mortgage, with the seller or builder covering the cost.
• “Bye-Bye PMI”: Private mortgage insurance is typically required if your down payment is less than 20% of your loan amount. This program allows you to put as little as 15% down without paying PMI.
• CCM Equity Express: For swift access to funds when you possess home equity, this choice can furnish a HELOC within a few days. Typically, HELOCs require one to two months for finalization.
• Mortgage rate lock: Should you worry about interest rates going up before you can finalize your home purchase, a rate lock will guarantee your Annual Percentage Rate as soon as you finish your application and select your loan.
• Lock2Sell: Sellers are permitted to allocate as much as 9% of their property's worth towards promoting a reduced interest rate via CrossCountry Mortgage.
• CCM EasyGreen: Opting for energy-saving elements in your residence might reduce the interest rate on a recently obtained or refinanced property for qualified individuals. The EasyGreen choice permits you to incorporate the cost of your “green” products into your mortgage.
• CCM Line of Duty benefit: Should a law enforcement officer, EMT, firefighter, or paramedic (including volunteers) pass away, CrossCountry Mortgage will discharge the outstanding combined balances owed by the surviving family, to a maximum of $525,000.

CrossCountry Mortgage also provides specialized financing options, such as loans for physicians, condominiums, and other specific needs.

Steps to secure a home loan through CrossCountry Mortgage

Securing a loan from CrossCountry Mortgage is generally straightforward, though it isn't entirely seamless. An online application cannot be completed without assistance from a loan representative.

The procedure includes a survey collecting details like your advancement in locating a residence, its projected cost, your initial payment, your professional background, and your employment situation, among other things.

After you've addressed these inquiries, you'll submit your personal details, including your email address and telephone number, allowing CrossCountry Mortgage to get in touch. Subsequently, you'll be required to furnish documents such as a duplicate of your government-issued identification, two recent pay stubs and bank statements, two complete tax filings from recent years, and two W-2 forms (the exact requirements may vary based on your employment status).

Is CrossCountry Mortgage a trustworthy company?

CrossCountry Mortgage is a very busy mortgage provider that holds an A+ rating from The Better Business Bureau. However, its ratings on review platforms are not as high. As of now, it has a mere 1.8 star rating on Trustpilot. This is probably due to the fact that online reviews tend to be prompted by bad experiences, whereas individuals who had a smooth process are not typically as vocal.

Additionally, CrossCountry Mortgage received a below-average rating in the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study. The benchmark score was 760, whereas CrossCountry Mortgage achieved a score of 735.

Different options to CrossCountry Mortgage

Rocket Mortgage

Again, Rocket Mortgage is one of the few mortgage lenders that is larger than CrossCountry Mortgage. Unlike CCM, Rocket Mortgage is a fully digital institution with no physical branches. It offers a similarly healthy selection of loan options (with the exception of USDA loans and HELOCs). It’s also a good choice for low- to moderate-income customers with its handful of programs that make loans more accessible.

Movement Mortgage

Movement Mortgage excels in several areas, notably its exceptionally swift underwriting and closing procedures, alongside a robust network of physical locations across the United States. Movement operates as a “impact lender,”, directing a significant portion of its earnings back into the communities it serves. In a manner akin to CrossCountry Mortgage, Movement refrains from displaying its rates on its website.

Should CrossCountry Mortgage be your choice?

CrossCountry Mortgage could be a suitable choice for you if you're willing to trade top-tier customer support for impressive cost-saving initiatives and a broad array of mortgage products. CCM also appeals to individuals seeking swift access to their home's equity, facilitated by Its Equity Express feature, which can deliver a HELOC in just a few days.

CCM might also appeal particularly to individuals with lower to average earnings, due to its programs aimed at reducing your annual percentage rate, origination fees, and initial payment obligations.

An assessment of this mortgage provider

Coins2Day assesses every mortgage provider impartially, concentrating on the aspects that will probably have the greatest effect on clients. We scrutinized client feedback, the range of home financing options, ease of access, and initiatives designed to ease the financial strain for individuals with lower to moderate earnings. Additionally, we took into account client support and the typical timeframe for CrossCountry Mortgage to finalize home loans.

Frequently asked questions