Etsy

Almost $20 trillion in revenue—and a record-breaking $1.87 trillion in profits. Introducing the 2025 Fortune 500, the definitive list of the biggest companies in America.

Fortune 500

The Fortune 500, in its 70th year in 2024, ranks the biggest U.S. companies by revenue.

The Fortune 500, in its 69th year in 2023, ranks the biggest U.S. companies by revenue.

This year’s Fortune 500 marks the 68th running of the list.

This year’s group delivered stellar revenue and profit growth, but it underperformed the broader stock market.

100 Fastest-Growing Companies

Resilience and the capacity for reinvention have never been more important.

Future-50-2021-Etsy

The Future 50

Collectively, the ranked companies produced a three-year average shareholder return of 33%, vs. 19% for the S&P 500.

FGC-2021-Etsy

Collectively, the ranked companies produced a three-year average shareholder return of 19%, vs. 11% for the S&P 500.

Fastest Growing Companies 2020-08-Etsy

These 52 companies from across the globe are doing well by doing good.

Change the World

Everybody loves an up-and-comer: 2019's top three-year performers in revenues, profits, and stock returns.

100 best workplaces for women 2016- etsy

Read the Great Place to Work review .

100 Best Medium Workplaces

Fortune’s second annual list of the 100 Best Workplaces for Women highlights companies with generous benefits, flexible schedules, and an emphasis on balancing work and life. 

Employees say: 
&nbsp; 
"Etsy treats its employees as whole people. I'm encouraged to balance work and life, and to develop myself (beyond just getting my job done). We're asked to bring our perspectives and opinions to the table, and we celebrate both business and personal milestones together. This helps me feel valued as a contributor and also as a person." 
&nbsp; 
"There is a lot of trust in employees to get their jobs done in whatever means works for them. I never feel guilty about taking time off to take care of or be with my family. Work-life balance is strongly encouraged and celebrated!" 
&nbsp; 
Read the Great Place to Work Review .

100 Best Large Workplaces for Women

The second annual ranking of the best employers for workers 35 and under.

best workplaces for millennials 2016- Etsy

According to one millennial worker, "Nothing is ever completely perfect in any organization, but the difference at Etsy is that there is a genuine desire baked into the DNA to get things right — to do good work and care about people above all else. As we grow, it makes any stumbles along the way feel a lot better knowing that there are good intentions across the board. 
 
&nbsp; 
 
"Everyone at Etsy chooses to do things differently, often meaning it takes a lot more thought and a lot more effort. If you try to take the easy road at the cost of people or simply lacking heart and creativity, you can expect to be called out on it in a way that feels supportive, e.g., 'that sounds like a great idea...but have we thought about the message that sends to employees who don't fit that demographic?' I've found that most people at every level of the company are very culturally sensitive and thoughtful and we have a culture that rewards challenging the status quo." 
 
&nbsp; 
 
Read the .

100 Best Large Workplaces for Millennials

Announcing this year's list of the best small business employers from Great Place to Work.

BSMC_2015_Etsy.JPG

The online marketplace for handmade goods hosts an annual Hack Week where employees take time away from regular work to work on any special project they choose. Weird things are known to happen including spontaneous dance parties, pranks, and surprise guests. 

Fastest-growing Companies

Revenue 3 Yr Growth Rank

Revenue 3 Yr Annual Growth Rate

EPS 3 Yr Growth Rank

EPS 3 Yr Annual Growth Rate

Total Return 3 Yr Rank

Total Return 3 Yr Annual Rate

Beat S&P 500 3 Yr Return

Current Streak

Years on List

Sector

Company Info

Industry

HQ Location

Founded

Company Type

U.S. Employees

Total Revenue

Web Address

Millennials In The Organization

Millennials as % of total workforce

Women In The Organization

% of Women in the Company

% of Women in Executive/Manager Positions

Future 50

Overall Score

Key Financials (last Fiscal Year)

Revenues ($M)

Profits ($M)

Assets ($M)

Total Stockholder Equity ($M)

Profit Ratios

Profit as % of Revenues

Profits as % of Assets

Profits as % of Stockholder Equity

Earnings Per Share (last Fiscal Year)

Earnings Per Share ($)

EPS % Change (from prior fiscal year)

EPS % Change (5 year annual rate)

EPS % Change (10 year annual rate)

Total Return

Total Return to Investors (last year)

Total Return to Investors (5 year, annualized)

Total Return to Investors (10 year, annualized)

Get insights into Etsy including business profile, stock information, news, and rankings from Fortune.

Etsy (ETSY): Company Profile, Stock Price, News, Rankings

legacy

etsy

Companies

Etsy | Fortune

Etsy (ETSY): Company Profile, Stock Price, News, Rankings | Fortune

Earlier this year, Ulta Beauty promoted former COO Kecia Steelman to CEO. Nine months into the role, she'll share how she’s leading the $11 billion beauty retailer into its next chapter—via its most ambitious international expansion to date, strategic acquisitions, and experiential retail—at one of 2025’s buzziest pop culture moments: Beyoncé’s Cowboy Carter Tour.

How Ulta Beauty Stays Innovative

Conferences

Keisha, thank you so much for being here and joining me. I appreciate it. Yeah, thank you so much to Fortune for having me. I'm excited about our conversation. Of course. So you made the transition from COO to CEO about 10 months ago, one of those rare few. So tell me, in your 1st 10 months, what was the boldest or the riskiest thing you did that you think is paying off now? Oh wow, that's a fantastic question. I will tell you that I think one of the things that you need to be really focused on when you transition into a CEO role is to have a very clear plan, especially if you want to get a lot accomplished in a short period of time. I partnered with the board early on and I said, here's what my objectives are. It was really around 3 different things. First, to get the right team around me, not only for today but for the future, you know, that could be maybe viewed as bold because when you're making people decisions pretty early in your career, I have the benefit of being in the role for 11 years with the company, so I had a pretty pretty good perspective. I would say the second thing was to have a really good framework of strategy that the frontline associate could understand, so could the board and so could the investors. So building a strategy that everyone could understand the role that they played and it made sense. I had heard pre previous strategies and other companies in this one where I was like, I don't know exactly what that means. So if you don't understand what the strategy, it's hard to execute it. And then third, really clearly having decision making rights and streamlined decision making processes, I say often spinning is my least favorite move. So when you get stuck on a decision and you can't move things forward in an organization, it's, it's, it's difficult. So you ask the bold part. I would say that I focus on all of those at the same time and that's bold's that's bold. It was, I felt like we just couldn't wait too long. We needed to move. Quickly and that's exactly what we've done. Now Ulta, which has been such a US centric brand, you made the decision to do a big global expansion. You announced Mexico earlier this year. You're talking about the Middle East. Tell me about the consumers in each of those markets and how are they different and talking to you about what they want versus what US consumers want. Well, I'll start with that they all love beauty and the role that social media has played. has really expanded our brand outside of the US even though we are a US-based brand for 35 years. They were asking for us. You know what I'm hearing in those markets is that they really love the democratization of beauty that we offer everything from low to lux in services components with it. No one's really doing that in a large way that's focused. beauty and wellness outside of the US either, so that's one thing that they're they're excited about. The other thing that they're asking for that's unique that I actually am very excited about even bringing back into our ecosystem in the United States is brands that are true to the region, and they would like to have presence of regional brands in our stores, and I like that because as we continue to be even more global. As a company, bringing new brands into the United States, I think is part of that whole ecosystem too. We do it with fashion. You see what's on the runway in Paris and it comes to the United States. We should be doing the same thing with beauty too. Now you mentioned social media, which is a big part. It's changed the way I think a lot of us shop for beauty. Same with with Amazon. When thinking about that space, what do you think is Ulta's biggest competitive vulnerability right now and how are you standing out? You know, I will say no one does what we do at all to Beauty the way that we do it, and I'm a big believer in focusing on controlling what you can control and leaning into your strengths as a business and futureproofing them. So that's what really we are really focused on is um leveraging our digital assets. We've been investing in our foundational systems the last few years. This year we've really transitioned to. Go to market, uh, and then introduction you were talking about the cowboy Carter, etc. we have to be in the social areas where our guests are, and we need to be a part of the conversation and that's what we've really been leaning into. Beauty has been taking off on social media just for a lot of the young users as well. I know your demographic is skewing towards younger girls age 9 and 10. How do you think about the role. That Ulta and society should ultimately play and you know, young girls shopping for anti-aging products is how do you feel responsible for that type of thing and how do you, you know, kind of police what consumers shop for? Yeah, I will say that I do feel as a retailer we do have a responsibility to make sure that we're serving all of our guests and giving them the best experience with the great products that we can offer for all age ranges. So, um, you know, from. The very first starting, uh, with 8910 all the way to, you know, my 90 year old grandmother or my 90 year old mother-in-law. So you know, we, we have that responsibility I believe as a retailer to make sure that we're offering the right products for the right associate right right occasion, um, and the right experience that's needed. We have a lot of training that we do with our associates, um, we have a lot of the conversations with the parents. Because a lot of times when they're in they're shopping with their parents, so we want to make sure that we're just providing all the educational elements that we can so that they're buying the products that are the right products for them. I'm going to come to the audience for questions in just a second, but first of all, um, I don't know if you noticed Keisha say the magic buzzword, which is Beyonce, so I have to ask about that. Um, I know you've met Beyonce, also partnered with Beyonce and her Cowboy Carter tour. Tell me about one meeting her and to the partnership and That came about. Yeah, well, what I will say is she's just as beautiful in person as what you see on the stage, and she's a beautiful person from the inside out. She's been really engaged with the brand. That's what I see successful with the celebrity brands are those celebrities that are actually very, very engaged. This has been a long process that she's been working on building the brand and her mom's really engaged too, so it's really a family engagement. Um, the product is fantastic. It's for all hair types. Uh, the fixturing if you come into our store is on a really unique beautiful fixture, um, that's in a prominent location. Uh, it's hit the ground running. It's one of our largest hair. I do believe it is actually our largest hair makeup launch or launch that we had in the company and. You know, it's just exciting to be part of the conversation. It's so important that we are at the center of where our guests are, and that activation where we had pop-ups in local stores in the areas where the concerts were happening, it's just bringing music, her brand, our brand all together in a really authentic way, and when you can do that, it really resonates with the guests. Do you want to do more of that going forward? Yeah, I think where it makes sense, absolutely, very cool. All right, any questions from anyone out here? Up front we got one. And if you could say your name, title, and company please? Betsy Bay and Danny Herman, head of research at Phillips. We had dinner last night together, and there was a quote, and I know we don't talk about dinners, uh, they're off the record, but about not being bitter and being better, and I think the rest of the folks here might actually appreciate hearing that as well. that you're, we're breaking the rule on dinner, but it's a good one. No, it's a good one. Yeah, what, what we were talking about is like there have been times in all of our careers where we've been passed up or we didn't get that that next role when we even felt like we were ready for it. And I said that the one thing that's really true to me is I think that you can either choose to be better or you can be better, and I took this opportunity the last few years getting ready to be the CEO of Alta Beauty to really focus on being better. I really supported Dave Kimball, who was our CEO. I Learned as much as I could to prepare myself for the next role, and I think that actually allowed me to hit the ground running. If I would have been bitter, I could have left and taken a CEO job someplace else. I had plenty of opportunities, but this is the company that I wanted to be with, and I took that opportunity to be better instead of being bitter. That's a that's I love that that phrase. That's a really good one. Um, and you've had such a long career. You've been at Ulta for, for a decade, right? Target before that, and you actually had a partnership with Target, I think, probably thanks to all the relationships you built there recently you decided to part ways. Can you talk to us a bit about the lessons you learned from that and what you're taking into partnerships going forward? Yeah, well, what I will say is that I'm really proud of the work that we had done with Target and we did make a mutual decision to go in different directions. I think that's just a natural occurrence of business and you know, with me coming in as a new CEO, my responsibility is to make sure that I'm focused on the right processes and you know, investments for Ulta Beauty and our Ulta Beauty Unleashed plan, which we've talked about since day one when I hit the ground, is where I really feel that I want to focus my team, my assets, and that's where I feel like I can get the greater shareholder value in return. It's in the Alta Pia unleash plan is around 3 different pieces, uh, for those of you that maybe don't understand, it's the first one is our core business. So clearly our day in and day out business that's running 80% of our sales still come from our stores, but really working on brand building and store execution and our investments in our digital assets. Personalization is really important. That's that's driving the core business of and of itself. And then we've got margin of creative businesses that, you know, can help us continue to make more money and to continue to grow in an asset-like way. So international is one of the pillars of my margin of creative plan. Marketplace, which we just launched and officially shared today, it hit the wire that we have 100 brands that are now being sold on our online capabilities at the really seamless transaction, so marketplace is up and running, which is great. Wellness is a $400 billion category that's highly fragmented. I've got space in stores to really do this right. The guests are telling us that we have the right to to drive that business. Uh, and then UV Media, which is our retail media network, uh, we have 46 million loyalty members in our ecosystem. Now that's a clean database, so they've shopped within 12 months. That's a huge asset that we have that we can partner with our brands and really drive the business and also look at non-endemic advertising too, uh, and then you underscore that was just operation. Excellence and that's what my also beauty unleash plan is and that's what we're seeing working right now internally I talk a lot about we had to get our swagger back. I felt like we lost our swagger just a little bit and I feel like we've got our swagger back, uh, the company you can feel it internally in the company. You can see it, uh, in the interaction in our stores and. And it's great. I have one of my uh chief leaders here with me, my chief retail officer Amy Bear Thomas. It's the people that make all the difference with your team, and I feel like I have the best team in retail working with me right now. Operational excellence that's really the COO and you just shining through which I love Keisha um so I wanna end also by talking about the future um what does you know. Future consumers like Gen Alpha, what do they want that millennials, Gen Z, Gen X, all of them haven't wanted before that you're right now planning for? Well, what we're seeing with the Gen Alpha consumer is yes, they're getting their information online, but they really, really like that experience in store. They like trial, they like, uh, you know, hands on. K Beauty is really. Important to them, so Korean beauty, they're, they're very much into that. They like clean beauty. They really do want great products that uh the value, it's not necessarily just about the cost, but the value for what the benefits are. They are a very smart segment and they're going to, they have very high expectations, so we've got to make sure that we're always prepared to deliver for them. And my last one for you Keisha, I feel like beauty is such an industry that thrives on reinvention trends are constantly coming and going. How do you decide what trends are worth investing in and what you're just gonna pass on, and it's a passing thing? Well, we have a great group of merchants uh and a and a great leader leading our merchandizing teams, you know, I, I think that's where their expertise is. I I like that we have new avenues to be able to try some brands and maybe a little bit. Less risky way with bringing them into our marketplace to see if they sell well then we can always convert them onto our econ platform and then ultimately into our store but you know I think that's part of the art and science of retail and that's what makes it so fun is that you've got to look out there to find that that one that's the next one and that's what our merchants do just such a fabulous job of and I couldn't be more proud of what they do day in and day out and quickly favorite Ulta product. Oh, that's like asking me my favorite child. You can pick top three. You can take top 3. Alright, I will say, um, my, my favorite, uh, is gonna, I'm gonna start with an Ulta Beauty product. So an Ulta Beauty lip oil, we have a great, uh, Ultra Beauty lip oil. It's got a nice flavoring. So if you're one of these that talk and eat your lipstick at the same time, it's a good one. Um, I like SA ladder Advanced Night Repair. It's, uh, you can take it and it works for all skin types. It's a, it's a great one, yes, I know SA ladder up there, um, and then, you know, I'd say the other one is, um, I do like skin Iceland. I'm a big, I'm all about skin right now and know these. that you can put on your eyes and go to bed and you look a lot better in the morning, especially as much as much travel as I have. It's like a micro needling eye patch that you can put on. Don't pull it off because it will hurt, put it on and you wake up the next day and you look a little bit more ref. Alright, well, you heard it here first. Thank you so much. Thank you I appreciate it. Thank you. Thank you.

Prama Bhatt, Chief Digital Officer, Ulta Beauty
Raina Moskowitz, Chief Operating Officer, Etsy
Interviewer: Maria Aspan, FORTUNE 


MPW Next Gen 2022 - Bright Spots In Retail

between the pandemic advancements in technology and the way the world has changed in general. It's safe to say that consumer behavior has dramatically transformed many retailers are warning investors of stock dips and consumer decline. And while this is true for most companies were going to sit down with two retail leaders who are successfully navigating this very tricky market prom a bat, chief digital officer at Ulta Beauty uses a human first design approach that has resulted in significant growth for the retailer. And Raina Moskovitz is the chief operating officer of sc where she leads the company's strategy to unlock new growth and revenue driving opportunities over the last few years has seen a great expansion in its customer base along with a large number of repeat buyers. So what's in the special sauce for both of these retailers here to discuss these business opportunities? Please welcome prom a and Raina for a conversation with fortunes Maria aspen. So we realized that you're all stretched and also we're all that's standing between you and lunch are sitting between you and lunch. So we're gonna try to keep the fun. Yeah, I don't know how we follow follow the stretching routine. Well, let's talk about makeup and makers. What is Um, what is your secret sauce? You know, we, we heard today that US retail sales were up 1.3% and that was like stronger than expected. So in this terrible and grinding retail environment. Um how have you both kind of broken through? Uh, well, I think one retail has been um, is always dynamic. The pandemic probably just heightens the level of dynamism um and uh you know, really responding I think and understanding needs of our members, our consumers, our guests that are um are beauty enthusiasts and uh following the signals they're sending in terms of their different needs they had. Even through the phase of the pandemic, uh through the pandemic, it could have been a. D. I. Y. Phase, it could have been a self care phase, and some of these phases weren't phases at all, they fundamentally altered. Um You know, the way we think about the beauty journey. So I would say for us um really paying attention, listening and learning uh not only to the data but directly from our member base and responding to those needs um has helped us continue to be resilient and uh and innovate uh through the pandemic and post pandemic For Etsy. Our mission is to keep commerce human and we're a platform that connects nearly 90 million consumers with over five million creative entrepreneurs around the world. And we have over 100 million items for sale on sc. And so for us it's really about creating a differentiated experience. So much of retail and e commerce has been defined by, you know, how cheap is something, how quickly can it arrive and as few quick as possible. And there is uh and leading to a lot of commoditization and there's a role for that of course. Um But I think what's really allowed us to grow and thrive is by offering something that's different and a really personalized and human shopping experience. Um mama, I bought makeup for the first time in a few, like in a year for this conference, like how I want to celebrate that. Me too, very excited about my new lipstick. But as we are in this sort of quasi post pandemic return to work, return to travel environment, How do you see that playing out for all to see customer base in your business? Yeah. You know, beauty is a very personal category. And even through those storms that we talked about with the pandemic, uh the role it serves in the lives of our consumer base. We really talk about our brand purpose being about bringing um you know, the possibilities to life through the power of beauty. But really beauty on your own terms. Um Beauty is self expression. Beauty is self care. Beauty is empowerment. Um and we really see uh you know that resonating well um and keeping that relationship with beauty alive because it's because it is so personal. Um So we've seen strong returns um coming out of 2020 you might have heard some terms like the lipstick effect or uh you know, maybe you weren't wearing uh weren't doing the same routine when you were on zoom calls, but you know, I don't know about you guys, I got tired of looking at myself all the time um on those calls and uh so, you know, finding new routines, um so I would say that's uh something that we definitely see in terms of the way we think about the beauty journey and the response and the way we see the behavior of beauty enthusiasts. The last thing I'll leave you is this intersection and I heard a lot of it uh through the conference, which is beauty and wellness and really making sure that when we talk about beauty, we're not talking about it superficially as something on the outside. Um we are really talking about whatever it means um from an inside out perspective or however each each individual defines uh you know, beauty for for themselves. So that intersection with beauty and wellness um is also something we see resonating and something that we think is here to stay. Uh one more question on the beauty industry in general. Of course, we saw the Estee lauder announcement planned deal to take over tom ford um for $2.8 billion. How do you see that reshaping the competitive landscape? Well, you know, um we have really great relationships with our brand partners um and uh each of our key brand partners, our portfolio of brands across hair, skin and makeup across price points. Um and we really love that about our assortment and are offering bringing a lot of diversity and inclusion uh to meeting the needs from a value perspective to uh you know, to prestige perspective. So you'll find everything from master prestige. And so when we think about those relationships with our consumers and we think about those relationships with our brand partners uh you know the more robust of a brand portfolio we have so we can serve the needs of every beauty enthusiasts in the way that they see fit across the categories that we have across the price points that we have. Um And including um as we bring, you know, we have services in every one of our stores. So the stronger our brand partnerships, the stronger our brand portfolio, the more we're meeting the needs of more beauty enthusiasts. I know I want to go back to what you were saying about sort of the patients of the S. C. Customer especially as we're approaching the holiday season. Um Do you feel like customer and consumer behavior has shifted given all of the sort of delays in the supply chain that we sort of all lived through for everything from peloton bikes to toilet paper in the past few years. So you know what's unique about our business model is we've been incredibly resilient and have not faced those types of supply chain issues. So again as I mentioned, we have over 100 million items for sale from over five million creative entrepreneurs and our business models able to adapt and when you shop on Etsy you're buying directly from the maker. So the item you're purchasing is not passing through uh, you know, a long supply chain, It's not passing through a lot of different handoffs, causing delays. And I think um you know, really the most incredible example that we saw this was in april 2020 when the CDC came out and said, you know, they recommended wearing masks and retailers scrambled. You know, no one was making masks. And literally overnight our sellers started, you know, who were, who were selling wedding dresses, who were selling sweaters, whatever whatever they were they pivoted and they were able to meet an incredible surge in demand for face masks. And so that was that was a really incredible moment just given the backdrop of the pandemic and our sellers rising to the challenge. But I think it really demonstrates the resilience and flexibility of our model too. Both respond to big moments and supply chain opportunity and and also to shifting trends and consumer behaviors. So, you know, I think again, it's and it's why he's been able to meet the needs of our consumers because our sellers are able to respond to trends. And I think, as you mentioned earlier, we're also in a moment where consumers are open to trying new things and building new habits. And so as he's also an incredible place to discover new items and to discover new brands. I want to open it up to questions in a minute. But um just to follow up on that, uh what are you seeing from consumer behavior right now? Like what are, what are we interested in? Yeah. So you know, first of all consumers have more options than they've had in a very long time. And so that means e commerce, but also as you said, we can now thank goodness to go out to dinner and we can travel and so there's a lot um that we have to compete against in terms of what consumers are looking for and how they want to spend their money, but what we are seeing is people are creating, people are ready to um to celebrate a little bit even with everything going on. So in terms of trends, you know, we're seeing Hot Pink has been very much trending um throughout the year. People are looking for vibrant art and um and jewelry and um and just festive moments. So we see that people are looking to gather this holiday season, and so they're looking for um for decor and and opportunities to really make their gatherings more festive. Uh Do we have questions in the room? We'll bring a mic over to you 1/2. Hi, I'm Jacqueline Brown with Workday and I'm so excited to have the two of you here. I'm curious about the fc business model, how does it differ from, let's say the the Ebay business model or some of those other business models where they have platforms where entrepreneurs get to sell their products. Sure, so C is a global e commerce marketplace and we connect buyers who are looking to purchase from independent artists and makers and so there are a lot of similarities but we really focused on unique handmade goods and also vintage goods. Um So we're different from other resellers or re commerce and also from Ebay, you know, who has cars and electronics and other things. So really our core businesses around home and living, jewelry, accessories, um some other categories that focus more on handmade and unique items. Got a question over here, Thank you kelly, Robin, transformational management consultant with insignia. Um We deal a lot in innovation, so I'm curious what both of you have to say about what you see in innovation and transformation in each of the companies and brands that you represent for for us. C and an area that we're really focused on is around Discovery. And so, you know, it's amazing that we have so many items for sale on Etsy, but it's also overwhelming and um it leads to a lot of tyranny of choice when you're shopping and you're trying to narrow down what you're looking for. And also sometimes you don't quite know how to describe what you're looking for. And so we're really innovating in areas around search and Discovery to make it easier to find what you're looking for, whether it's through um new image search functionality or through video. Um we're really experimenting a lot here to make it a delightful experience. Um it's you know if you're browsing but also helping you to narrow down the results even faster. Um so that's that's certainly an area that we are really trying to lead and innovate in. Um one I would just second the fact that I was one of those buyers that went to, etc, and bought a face mask, I don't know how many others did, but thank you for for that. Um from an innovation perspective, you know, we've been on a journey to continue to kind of bridge physical and digital experiences and be relevant at different moments along the beauty journey from an innovation perspective we picked a few areas and technologies that we think enable the kinds of beauty experiences that can be differentiated that are differentiated because they're grounded in data and insights, but they're also very personal and human. A little bit of the theme that you that you heard from Raina. So those areas for us um are around uh leveraging ai and intelligence around personalization and I know personalization is a word that gets thrown out a lot in different ways, but you know, really being able to insert yourself in the e commerce journey with an appropriate quiz or or you know, a beauty tips or tool that makes sense. Um uh if you spend any time on our Ulta beauty app um we have a glam lab a virtual try on capability for makeup for hair for lashes. I mean lashes are a thing, I don't know how many of you, I haven't gotten to the point where I'm, I'm wearing lashes, I'll just be truth be told on that. But our our our member base and our consumers lashes are a big trend and to be able to virtually try on a whole host of styles related to lashes um before you buy is just, you know, a friction reducer as well as a little bit of fun, you know, which is what all this is. A, so that's just one area we've been focused on, we've also been focused on taking that same kind of virtual Tryon. If you think about your mobile device and the camera and augmenting your face essentially you're augmenting your hair, coloring, your hair styling, trying a different style, you can use that same technology to augment your store environment. And so how do we make discovery of product in our store using your own mobile device, Whether it be easy ways to bring views or how twos are quick, get ready with me there. Uh, you know, educational tips as your, as your browsing our store. So I would say for us, you know, when we think about innovation, we're thinking about data driven experiences but that really intersect in a human way and that's all the need, uh whether it's virtual try on, we have a personalized skin analysis. Um and these other augmented experiences when you're in our physical stores hire me. I'm Denise from Deloitte. And personally probably I've contributed to your market growth at Ulta with my many part of the reason I shop at also is because you have such a wide range of products by and for women of color. Can you talk a little bit about your journey around supplier diversity and where you see yourself going? Yeah, that's a great question. We're really proud about the fact that we live in an industry in a space that uh really embraces diversity and inclusion and uh and beauty for all. Uh and we believe it's our responsibility to continue to drive um diversity inclusion, build community. Uh and uh we've been more intention. Uh in 2021 we committed to the 15% pledge um in terms of ensuring that we're allowing for appropriate representation and allocation of space within um within our um product portfolio. Uh this year we committed $50 million to continue to drive uh diversity and inclusion. Some of the areas that were, you know, investing um specifically about $10 million on brand marketing related uh to supporting our black led brands are black founded brands are black owned brands. And that's a very specific commitment. We've also made a $25 million dollar commitment across uh driving engagement and marketing activities across multicultural platforms so ensuring that representation um and appropriate. You know, uh fairness is definitely our focus um and also other programs that are more strategic, like an accelerator through our music program where we're really building relationships with very small um and upstart brands that are emerging. So those are a few examples of how we think about diversity and inclusion related to kind of what we're bringing to the marketplace. But I would say, you know, part of the journey that we're on, and while we're so proud, we know there's so much more to do, which is ensuring that the way we think about, you know, our team members, the way we think about every single business process, uh you know, it is at the core of our brand purpose and D. N. A. But making sure we're really being intentional in it. Being, you know, literally linked to everything we do every single day from an operating process perspective is something maybe behind the scenes that doesn't have the visibility of an investment, but something that's equally important to us. Can I ask you to, because he has a slightly different business model, but I'm curious how you're thinking about this behind the scenes. Absolutely. So, so, first I love just thinking about it starts with who you hire and your workforce and how you get work done. And so I love that foundational E and F. C. Has focused on diverse of our employee base for many years and have made a lot of progress there when you have more diverse teams that leads to better products that leads to better decisions. And so that's been the Foundation over the past few years. We've also established several public diversity goals around our marketplace as well. And so we've been also very intentional about our marketing efforts and how do we make sure that S. C. Is a diverse, inclusive and equitable place to both shop and sell. And so we think about both sides, and so a lot of it is in our marketing, um the skin tones that we feature when you come to the site, we think about the merchandise that we promote, um and and um and making sure that that is diverse again, featuring black owned shops, latin owned shops, a p I community shops. And so we also have a mission to focus on um on communities that don't have access to bringing their goods online. And so we have an uplift Makers Fund that enables communities to bring their goods online. We launched an afghan refugee collective um campaign this year. And so bringing those makers goods online has been a great opportunity as well. And so again, lots more to do. But we're sort of laying the Foundation and making public commitments as well to progress just one Well, go ahead, I'm afraid that we are out of time, but I think this is both. Um this is a really these are two really great bright spots to end on. So, thank you both so much for joining us and please join me in, thanking our panelists. Thanks for having me.

Facilitator: Rachael Dietkus, Founder, Social Workers Who Design
Contributor: Christina Goldschmidt, Vice President, Head of Product Design, Etsy 

Brainstorm Design 2022 - Care By Design 

 Chad, when you became CEO of Etsy, it was the first time you held a CEO job. Yes. Did you feel that you had to modify your natural leadership style so that you could be an effective leader? I had to learn a lot. You can go to any bookstore and you can see dozens of books on leadership and how to be a CEO, but you don't really know what it's like until you're sitting in the chair. So I do think that I brought out different aspects of my personality in a different way. I'm very much a listener. I think, being a CEO, you have to listen. I really care about people and collaboration, so I really just, I think, amped up those skills. Going from a C-level position that's not CEO to being a CEO I think is sort of a 10x step up, so I had to really step up on that. Certainly, in an entrepreneurial company, you're always making some kind of changes. How do you know when it makes sense to do a big transformational change versus just some simple adjustments? There's never an exactly right answer, so you have to, I think, be very intuitive but also be very intuitive supported by data. Intuition without data means nothing. Everybody has their own communication technique, but have you ever used stories and storytelling to motivate and inspire your employees? Absolutely. I'm a natural storyteller. I'm a native southerner. I grew up hearing my aunts, and my grandparents, and everyone tell stories, so I tell stories. I tell stories about challenges that we've had in our time at Etsy, and how we overcame them. I tell stories about my family. And I tell stories that are really relevant to competitive situations and that sort of thing. Why does that work? I think, as human beings, we're naturally predisposed to think in narrative terms. We read the media every day. There's always a narrative running through. And so I think that people think of business as just numbers, and spreadsheets, and that sort of thing, but I think every company has a narrative, every company has a story, and I think being able to relate those stories really helps people motivate. So Etsy now is getting to a more mature level. It's been in business for 11 years. But how do you encourage your employees to still take risks, to try out new things, rather than play it safe? We have something at Etsy that we've built over the past several years that we call blameless post-mortems. So if anything goes wrong, no matter how challenging it is, no matter how big it is, we get everyone into a room, and the basic rule is we want to talk about how it happened, and not attribute blame. So I think that blameless post-mortem, while maintaining accountability, is a really, really great way to encourage risk taking. When you started your career, you started in media. Yes. And eventually, you worked your way to Yahoo-- and then, of course, here at Etsy. What's the best leadership advice that you received along the way, and why did it shape you as a leader? So the best leadership advice I ever received was from another public company CEO, and he told me to really, really focus on internal culture and communication, and also execution. But as long as you're executing, as long as your company believes in what you're doing and believes in the vision, and long as people are really communicating well, that really solves all problems. The company is going to do well, if it's executing and the culture is strong. So as I think about my life as a CEO looking forward, that's always true, whether your stock is high, your stock is low, or you're getting good press, bad press, or anything in between. 

How Etsy's CEO Went From Media to Silicon Valley

Leadership

Chad Dickerson explains his entry into tech

Chad when you became C E O of F. C. It was the first time you held a CEO job. Did you feel that you had to modify your natural leadership style so that you could be an effective leader? I had to learn a lot. You can go to any bookstore and you can see, like dozens of books on leadership and how to be a CEO. But you don't really know what it's like until you're sitting in the chair. So I do think that I brought out different aspects of my personality in a different way. I'm very much a listener. Um, I think being a CEO, you have to listen. Um, I really I really care about people and collaboration. So I really just, I think, amped up those skills going from, ah, sea level position that's not CEO to being a CEO, I think is ah, sort of a te next step up, because I had to really kind of step up on that. Certainly, in an entrepreneurial company, you're always making some kind of changes. How do you know when it makes sense to do a big transformational change versus just simple adjustments? There's never an exactly right answer. So you have to, I think be very intuitive, but also be very intuitive. Supported by data. Intuition without data means nothing. Everybody has their own communication technique. But have you ever used stories and storytelling to motivate and inspire your employees? Absolutely. I'm kind of a natural storyteller. Um, you know, I'm a native Southerner. I grew up hearing my my aunts and my grand parents and everyone tell stories. So, um, I tell stories. I tell stories about challenges that we've had in our time, it, etc. And how we overcame them. I tell stories about my family. Um, I tell stories that are really relevant to competitive situations and that sort of thing. Why does that work? I think it's human beings were naturally predisposed to think in narrative terms. I mean, we read the media every day. There's always a narrative running through. I think that, um, people think of business is just numbers and, uh, you know, spreadsheets and that sort of thing. But I think every company as a narrative, every company has a story, and I think being able to relate those stories really helps people motivated. So see now is getting to a more mature level. It's been in business for 11 years, but how do you encourage your employees to still take risks to try out new things rather than play it safe? We have something at that see that we've built over the past several years that we call blameless postmortem. So if anything goes wrong, no matter how challenging it is, no matter how big it is, we get everyone into a room, and the basic rule is we want to talk about how it happened and not attribute blame. So I think that blameless postmortem, while maintaining accountability, is a really, really great way to encourage risk taking. When you started your career, you started in media, and eventually you worked your way to Yahoo. And then, of course, here at, uh, let's see, what's the best leadership advice that you received along the way, And why did it shape you as a leader? To the best leadership advice ever received was from another public company CEO, and he told me to really, really focus on internal culture and communication and also execution. But as long as you're executing as long as your company believes in what you're doing and believes in the vision. And as long as people are really communicating well, that really solves all problems. Uh, the company is going to do well if it's executing and the culture is strong. So as I think about my my life is a CEO looking forward, that's always true, whether your stock is high or stock is low or you're getting good press, bad press or anything in between.

Etsy

Etsy in Coins2Day Rankings

Etsy stock chart

Videos