Customer Satisfaction

Sainsbury’s trials new concepts and technology in bid to boost customer experience
Retail

Sainsbury’s trials new concepts and technology in bid to boost customer experience

By
June 13, 2025
The vast majority of Gen Z’s frontline workers are burned out and ready to throw in the towel
Success

The vast majority of Gen Z’s frontline workers are burned out and ready to throw in the towel

By
October 29, 2024
Andy Jassy, CEO of Amazon
Newsletters

Jeff Bezos’s longstanding leadership rules are showing signs of fraying inside Amazon

By Azure Gilman and Emma Burleigh
August 5, 2024
Chipotle CEO says ‘generous portions’ will become standard after people blasted its skimpy serving sizes on social media
Retail

Chipotle CEO says ‘generous portions’ will become standard after people blasted its skimpy serving sizes on social media

By
July 25, 2024
Hyatt Hotels CEO Mark Hoplamazian
Leadership

Why Hyatt’s CEO thinks ‘seeing around corners’ is a futile effort for leaders: ‘Spend less time trying to do scenario planning’

By
June 21, 2024
A glass and steel building towers against the blue sky. A sign reading "Telus" is mounted to the side of the building
Newsletters

Building trust requires just the right level of transparency, says Telus chief trust officer

By
July 14, 2023
Traveler in airport
Lifestyle

These are the top 5 American airports based on size, according to J.D. Power

By
September 21, 2022
Executives think consumers trust businesses more than they actually do
Newsletters

Executives think consumers trust businesses more than they actually do

By
June 17, 2022
Emily McEvilly, Chief Customer Officer of Workday.
Commentary

Digital Assets Editor

By
January 4, 2022
Comcast office shoot in Philadelphia
Tech

Why Everyone Hates Their Cable Company Even More This Year

By
May 23, 2018
Comcast To Launch Video Streaming Service Called Stream

The Cable TV Industry Is Getting Even Less Popular

By
May 25, 2017
This Is the Cable Company With the Lowest Customer Satisfaction Score
Tech

This Is the Cable Company With the Lowest Customer Satisfaction Score

By
June 1, 2016
Overhead view of business people in a meeting
Tech

Are You Making the Best Use of Customer Feedback?

By
May 23, 2016
Have You Given Up on Your Apple Watch?
Tech

Have You Given Up on Your Apple Watch?

By
November 11, 2015
Walmart Customer Satisfaction Scores on the Rise
Retail

Walmart Customer Satisfaction Scores on the Rise

By
November 10, 2015

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