customer service

Brian Niccol sits in a white chair wearing a suit. "Fast Company" is written on the screen in the background.
Retail

Starbucks CEO Brian Niccol says a Reddit thread about people interviewing at the company convinced him his ‘Back to Starbucks’ plan is working

By
December 31, 2025
Co-founders Esha Manideep (CTO, Left), Varun Vummadi (CEO, Right)
AI

Exclusive: Voice AI startup Giga raises $61 million to take on customer service automation

By
November 5, 2025
David Solomon, CEO of Goldman Sachs
Success

Goldman Sachs CEO David Solomon says AI won’t destroy human jobs—’Yes, job functions will change…but I’m excited about it’

By
October 23, 2025
Andrej Karpathy
Success

As workers fear for AI job cuts, Open AI co-founder says AI agents will take a decade before they even work: ‘They don’t have enough intelligence’

By
October 20, 2025
Software developer coding on their laptop.
AI

AI engineers are being deployed as consultants and getting paid $900 per hour

By
September 14, 2025
Photo of Marc Benioff
Success

Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’

By
September 2, 2025
Even McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers
Global

Even McDonald’s CEO knows the fast-food giant is too expensive. Now he’s cutting prices to woo back cash-strapped consumers

By
August 21, 2025
Starbucks CEO Brian Niccol
Retail

Brian Niccol wants your Starbucks drink to be made within 4 minutes of ordering

By
August 15, 2025
Customer at store
Success

The ‘Gen Z stare’ is more than a TikTok trend — it’s a real problem in the workplace and the job market

By Nick Lichtenberg and Coins2Day Intelligence
July 14, 2025
The Godfather of AI Geoffrey Hinton.
Success

The ‘Godfather of AI’ says this sector will be safe from being replaced by tech—but even then, only the ‘very skilled’ will hold down a job

By
June 17, 2025
Woman looks at computer screen
Tech

Study looking at AI chatbots in 7,000 workplaces finds ‘no significant impact on earnings or recorded hours in any occupation’

By
May 18, 2025
A woman in a call center
Retail

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver

By
May 9, 2025
A John Lewis makeover: How I reinvented my personal style
Commentary

A John Lewis makeover: How I reinvented my personal style

By
April 29, 2025
A United Airlines flight taking off
Lifestyle

United customers took a two-hour flight to nowhere after a pilot forgot their passport and had to turn the China-bound plane back to San Francisco

By
March 25, 2025
Headshot of Jeni Britton, creator of Jeni's Splendid Ice Cream
Leadership

From bartering ice cream for meals to a $125M business: How Jeni’s founder launched her sweet treat empire

By
March 19, 2025

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