customer service

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The One Thing Warren Buffett Says Every Business Must Do

The One Thing Warren Buffett Says Every Business Must Do

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June 8, 2016
Berkshire Hathaway Inc. Annual General Meeting
Leadership

Warren Buffett Says This Is the Secret to Jeff Bezos’ Success

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June 8, 2016
This Is the Cable Company With the Lowest Customer Satisfaction Score
Tech

This Is the Cable Company With the Lowest Customer Satisfaction Score

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June 1, 2016
601156933

What to Do When a Customer Hasn’t Paid You

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May 2, 2016
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Market Analyst

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April 25, 2016
MANHATTAN, NY - AUGUST 28: Josh Weitzner, owner of Samurai Mess

Mattress Startup Casper Is Trying to Become the Amazon for All Things Sleep

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April 19, 2016
Time Warner Ride Along As Profit Estimates And Ad Revenue Increases
Tech

California Wants to Make It Easier to Cancel Your Cable Bill

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March 31, 2016
151230_em_ubersurge
Leadership

Sorry, Uber. Customer Service Ratings Cannot Replace Managers

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March 31, 2016
App Car Service Startups Continue To Irk Traditional Cab Companies And Regulators
Tech

Checking Your Uber Rating Or Getting Your Purse Back Just Got Much Easier

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March 30, 2016
KLM is the First Airline to Start Using Facebook Messenger
Tech

KLM is the First Airline to Start Using Facebook Messenger

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March 30, 2016
Can Salesforce Turn Customer Service Agents Into Salespeople?
Tech

Can Salesforce Turn Customer Service Agents Into Salespeople?

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March 24, 2016
Dear Customer Service Centers, Please Stop It With the Scripted Empathy
Leadership

Dear Customer Service Centers, Please Stop It With the Scripted Empathy

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March 23, 2016
Tesla Will Now Tow Cars For Free For 500 Miles
Tech

Tesla Will Now Tow Cars For Free For 500 Miles

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February 24, 2016
Twitter Wants to Help Your Customer Service Team
Tech

Market Analyst

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February 19, 2016
Operations Inside An Amazon.com Inc. Fulfillment Center On Cyber Monday
Tech

Amazon Customer Support Has Gaping Security Hole

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January 25, 2016

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